Inside Sales Engineer / Application Sales Engineer (Valves & Valve Automation System)

Role Overview

To provide technical and commercial support for industrial valve and valve automation enquiries, prepare techno-commercial quotations, coordinate with customers and internal departments, and convert enquiries into profitable orders while ensuring high customer satisfaction.

Key Responsibilities

• Handle customer enquiries received through various channels (email, telephone, website, distributors, sales engineers).
• Understand customer requirements and recommend suitable valve and automation solutions.
• Prepare accurate techno-commercial quotations and follow up until order finalization.
• Maintain regular communication with customers regarding offers, technical clarifications, and delivery schedules.
• Develop long-term relationships with OEMs, EPC contractors, consultants, dealers, and end users.
• Review customer specifications, datasheets, P&IDs, and tender documents.
• Select suitable valves based on process conditions, pressure class, temperature, material compatibility, flow characteristics, and international standards (API, ASME, ISO, MSS, BS, DIN).
• Select suitable actuators (Pneumatic, Electric, Hydraulic) and recommend accessories.
• Prepare technical offers, commercial quotations, cost sheets, compliance statements, and deviation lists.
• Participate in tenders from various process industries (Oil & Gas, Petrochemical, Power, Water, Steel, Chemical).
• Coordinate with procurement and production for costing and lead times.
• Review purchase orders against quotations and resolve commercial and technical deviations.
• Prepare order acknowledgement and coordinate with Design, Production, Quality, Planning, and Dispatch to ensure timely execution.
• Maintain CRM records of enquiries, quotations, follow-ups, and orders.
• Prepare weekly and monthly sales reports and maintain quotation registers and customer databases.
• Handle customer complaints professionally and support key accounts.
• Conduct regular follow-ups to improve conversion rates and coordinate with field sales engineers and channel partners.

Requirements & Qualifications

B.E./B.Tech or Diploma in Mechanical Engineering, Instrumentation Engineering, or Production Engineering.