Key Account Manager (KAM)

Role Overview

We are seeking a proactive and customer-focused Key Account Manager to drive revenue growth within existing accounts through cross-selling, upselling, and retention strategies. This role requires managing customer relationships, resolving service issues, and consistently achieving monthly targets related to revenue growth and customer experience, while balancing sales and service responsibilities.

Key Responsibilities

• Drive cross-sell and upsell opportunities within existing accounts.
• Increase product penetration and promote premium and value-added products.
• Maintain regular follow-ups and customer interaction.
• Ensure timely resolution of customer concerns and escalations.
• Coordinate with internal teams for service-related closures.
• Improve customer satisfaction and retention.
• Achieve monthly targets related to cross-sell, upsell, renewals, revenue growth, and customer experience.
• Track daily productivity and pipeline activities.
• Maintain strong follow-up discipline and execution quality.

Requirements & Qualifications

Graduate